Terms and Conditions

Last updated: 2026-01-09

These Terms and Conditions ("Terms") govern your use of the FoodBayana platform (the "Platform"). By accessing or using the Platform, you agree to these Terms.

1. Eligibility

You must be at least [MINIMUM AGE] years old to use the Platform.

2. Account responsibility

You are responsible for maintaining the confidentiality of your account credentials and for all activities under your account.

3. Orders and payments

Prices, availability, and menus are provided by stores and may change. You authorize us and our payment providers to charge your selected payment method.

4. Delivery and pickup

Estimated delivery or pickup times are not guaranteed. You are responsible for providing accurate address and contact information.

5. Cancellations and refunds

Cancellations and refunds are governed by the Refund Policy.

6. Promotions and credits

Promotions are subject to additional rules and may be modified or discontinued.

7. Prohibited conduct

You agree not to misuse the Platform, including fraud, harassment, or attempts to access systems without authorization.

8. Intellectual property

The Platform content and branding are owned by us or our licensors. You may not copy or use them without permission.

9. Third-party services

We may link to or rely on third-party services. We are not responsible for their content or policies.

10. Disclaimer of warranties

The Platform is provided "as is" and "as available" without warranties.

11. Limitation of liability

To the maximum extent permitted by law, we are not liable for indirect or consequential damages arising from your use of the Platform.

12. Indemnity

You agree to indemnify and hold us harmless from claims arising out of your misuse of the Platform or violation of these Terms.

13. Governing law

These Terms are governed by the laws of [JURISDICTION].

14. Changes to terms

We may update these Terms at any time. Continued use means you accept the updated Terms.

Contact

FoodBayana support

For account, order, payment, or policy enquiries, reach our support team using the details below.

Registered companies

Pentamaster Equipment Manufacturing Sdn Bhd

Registration no. 749166A

DSQUARE SDN BHD

Registration no. 199801003990 (460116-T)

Contact number 01110998664 Call support
Email address [email protected] Send an email
Address
PMT 861, Persiaran Cassia Selatan 6, Taman Perindustrian Batu Kawan, 14110 Bandar Cassia, Pulau Pinang
Open in maps

Support hours

09:00 - 18:00

Malaysia time (MYT)

For order enquiries, include your order number so our team can assist you faster.

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